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Carpet Basics and Care
What you need to know:
 
Basics
Fuzz
  • Carpet made with staple nylon will shed after installation for a period of time. This "fuzz" is normal. The more frequently the carpet is vacuumed, the sooner the "fuzzing" disappears.
  • Carpet made with BCF fiber has virtually no “fuzzing” or shedding.
Seams
  • Seams can be and will be visible. Seams will be more visible in a lighter carpet than a darker color.
  • Berber carpet seams are more apparent and will show color variation at seams. Because Berber carpet is constructed in "loops" it does not "bloom" and cover seams like traditional carpet.

Tracks

  • All carpet shows tracks. We offer textured carpets that track "less," but they are not "track proof."
Care for your investment  
Vacuum regularly  
  • Use an upright vacuum cleaner with a beater bar for routine cleaning; at least twice a week under normal use.
  • Empty/replace the bag often.
  • Berber carpet: you must raise the vacuum beater bar so it does not come in contact with the carpet surface.

Don't rub but BLOT spills immediately.

  • Scrubbing or rubbing the carpet may distort its appearance.
  • Spots and spills allowed to dry or "set" are always more difficult to remove.
  • Use care with chemicals that can alter the color of your carpet.
  • These are just a few items that can damage your carpet
    • bleach
    • insecticides
    • pool cleaning agents
    • plant food
    • dimethysulfoxide (arthritis and sports creams)
    • furniture polish
    • acne medication
Shift furniture periodically to minimize wear patterns. Please don't drag furniture across the floor. This can damage carpet and cause buckles.
Walk-off mats at entrance ways trap soil and dirt.
  • A rug with no backing can also be used at vanity areas to prevent unnecessary wear.
  • Always make sure the area is completely dry before placing a rug on the carpet.
Professionally clean your carpet using a HOT WATER extraction method.
  • No soaps or cleaning agents should be used.
  • Only spots should be treated with cleaners.
  • Please refer to the manufacturer's contact information below.
  • Additional application of any stain treatment may void your warranty!
3M Scotchguard Stain Release
www.scotchgard.com (800) 443-3296
Solutia Wear-Dated
www.weardated.com (800) 633-3208
Shaw-Stain Safety, R2X
www.shawfloors.com (800) 441-7429
Mohawk Industries
www.mohawkind.com (800) 266-4295
Stainmaster
www.stainmaster.com

(800) 438-7668

Carpet Cushion Council
(203) 637-1312
Carpet and Rug Institute
www.carpet-rug.com (800) 882-8846
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